Provides two communication options for customers who have disabilities Verizon Wireless National Accessibility Customer Service Center (for wireless customers). Verizon Center for Customers with Disabilities (for FIOS and traditional phone customers) offers TTY services. Customers can also request to have their service bills provided in alterative formats, including braille, large print, audio CD, and CD-ROM.

Takes in complaints from utility company customers. Customers should first contact their gas, electric, telephone or water company to discuss billing or service issues before contacting NJBPU. If a resolution cannot be reached with the utility company, contact the NJBPU Division of Customer Assistance for help. BOARD OF PUBLIC UTILITIES

Assists in escalating calls to the service provider on behalf of its consumers.

Handles verbal and written disputes, interviews and information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, appliance repairs, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred rates/high rates. Emergency assistance is also available for gas leaks, fallen wires and water main breaks.

Takes complaints from cable TV subscribers who have problems with their service and cannot resolve them with their cable company.

NJ 2-1-1 coordinates LIHEAP assistance for New Jersey residents through eligibility screening, LIHEAP provider referrals, status inquiries, and complaint processing.

Assists Verizon customers with general questions regarding their phone bill, establishing new or changing existing services, questions about services or rates. The Masterkey Voice Response System can be used to hear bill balance, last payment credited to account, and payment locations, make payment arrangements, and enter the details of last payment.