Customer Assistance | NJ Board of Public Utilities (BPU)
44 S Clinton Ave, Trenton, NJ 08625
Eligibility
Required documents
Hours
Interpretation services
English
Application process
Call or submit an online complaint
Service area
NJ
Description
Processing verbal and written disputes, conducting interviews, and responding to information inquiries, assisting customers with issues such as service delays, repairs, discontinuances, payment arrangements, high bills, deposits, and rates, and providing emergency help for gas leaks, fallen wires, and water main breaks.
Providing organization
NJ Board of Public Utilities (BPU)
Operates as the state agency with authority to oversee the regulated utilities, which in turn provide critical services such as natural gas, electricity, water, telecommunications and cable television. The BPU also has responsibility for monitoring utility service and responding to consumer complaints.