Customer Assistance | NJ Board of Public Utilities (BPU)
Handles verbal and written disputes, interviews and information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, appliance repairs, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred rates/high rates. Emergency assistance is also available for gas leaks, fallen wires and water main breaks.
Physical Address
44 S Clinton Ave, Trenton, NJ 08625
Hours
Mon - Fri 9:00am - 4:00pm
Voice
Fax
609-777-3329
Application process
Call for information
Eligibility
New Jersey utility consumers.
Agency info
NJ Board of Public Utilities (BPU)
Operates as the state agency with authority to oversee the regulated utilities, which in turn provide critical services such as natural gas, electricity, water, telecommunications and cable television. The BPU also has responsibility for monitoring utility service and responding to consumer complaints.