[INTERNAL ONLY] Escalation Line for Customer Service (Internal Record) | Atlantic City Electric

2430 Atlantic Ave, Atlantic City, NJ 08401

Eligibility

Atlantic City Electric Customers in the coverage area

Required documents

Call for information

Hours

24 hours a day, 7 days a week - If no answer, leave a message. Messages are returned within 1 - 2 business days.

211

Voice

Interpretation services

English

Application process

NJ 2-1-1 special transfer of callers to ACE Escalation through Five9. If ACE Escalation, does not answer, leave a message. Messages are returned by ACE Escalation within 1 - 2 business days.

Service area

Atlantic County, NJ
Burlington County, NJ
Camden County, NJ
Cape May County, NJ
Cumberland County, NJ
Gloucester County, NJ
Ocean County, NJ
Salem County, NJ

Description

Assists in escalating calls to the service provider on behalf of its consumers.

What's Here

Utility Service Complaints Local Electric Utility Companies

Providing organization

Atlantic City Electric

Provides electric service to individuals residing in southern New Jersey. Also assists with Home Energy Assistance Program (LIHEAP) and Universal Service Fund (USF) applications.