Operates a complaint line for reporting civil rights abuse in health care and social service programs based on race, national origin, disability, or age. Specialists investigate complaints and refer cases beyond jurisdiction. Free complaint forms and fact sheets are available. Handles cases involving hospitals, clinics, nursing homes, Medicaid/Medicare agencies, welfare programs, daycares, doctors' offices, pharmacies, children's health programs, addiction treatment centers, adoption agencies, and mental health/developmental disabilities agencies.

Provides advocacy and information and referral services, serves as a mediator for consumer grievances, and coordinates mental health services in the event of a declared disaster.Also provides a Youth Incentive Program (YIP) - Statewide initiative for youth with special emotional needs.

Processes complaints about licensed healthcare facilities, including nursing homes, hospitals, clinics, home health programs, boarding homes, hospices, and ambulatory care programs.