Processes complaints about licensed healthcare facilities, including nursing homes, hospitals, clinics, home health programs, boarding homes, hospices, and ambulatory care programs. Has information on Health Facility information.

Provides advocacy and information and referral services, serves as a mediator for consumer grievances, and coordinates mental health services in the event of a declared disaster. Also provides a Youth Incentive Program (YIP) - Statewide initiative for youth with special emotional needs.

Operates a complaint line for reporting civil rights violations in health care and social services based on race, national origin, disability, or age. Specialists investigate and refer cases outside their jurisdiction. Free complaint forms and fact sheets are available. Covers hospitals, clinics, nursing homes, Medicaid/Medicare, welfare programs, daycares, doctors' offices, pharmacies, children's health programs, addiction centers, adoption agencies, and mental health services.