Provides two communication options for customers who have disabilities: Verizon Wireless National Accessibility Customer Service Center (for wireless customers). Verizon Center for Customers with Disabilities (for FIOS and traditional phone customers): offers TTY services. Customers can also request to have their service bills provided in alterative formats, including braille, large print, audio CD, and CD-ROM.

Assists Verizon customers with: General questions regarding their phone bill, Establishing new or changing existing services, Questions about services or rates. The Masterkey Voice Response System can be used to hear bill balance, last payment credited to account, and payment locations; make payment arrangements; and enter the details of last payment.