Answers all questions and complaints relating to JCP&L customer services and bills, outages, deferred payment plans, appliances, and conservation. Provides utility shut-off protection to low-income and vulnerable individuals during the winter season, between November 15th through March 15th.

Offers pre-registration for priority attention in the event of a PSE&G outage to individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine.

Enforces Chapter 254 (Jersey City Property Maintenance Code), responds to tenant complaints, conducts annual field inspections, offers referral services for property owners requiring financial aid, performs heat and hot water inspections, maintains a 24-hour emergency heat & hot water hotline, and enforces the Vacant Buildings Registration Code.